Privacy policy overview

The Heating and Ventilating Contractors Association ("HVCA") is committed to ensuring that your privacy is protected. This privacy policy explains how we use the information we collect about you, how you can instruct us if you prefer to limit the use of that information and procedures that we have in place to safeguard your privacy.

1. The information we collect and how we use it

1.1. HVCA will control the information which you provide on gaining access to this website www.hvca.org.uk ("the Website") or any registration and subsequently during any visit to the Website. This may include your name, postal address, e-mail address and telephone number.

1.2. HVCA may use your information for the following purposes:

  • To provide you with information about updates and changes to this Website;
  • To help improve the content of the Website and the service HVCA offers to users of the Website ("Users");
  • To provide Users with information regarding updates or additional services available from the HVCA and its subsidiaries;
  • To carry out our own demographic research analysis. For this purpose we may combine your information in aggregated form (i.e. anonymous) with information about other Users; and
  • for internal audit purposes.

 

1.3. HVCA may disclose your information:

  • to protect the rights, property, or personal safety of HVCA personnel, other Users and the public;
  • to any subsidiary entity of the HVCA but on strict condition that your information will continue to be used only in accordance with the terms of this Privacy Policy;
  • to any company or other entity acquiring all or part of the business of HVCA but on strict condition that your information will continue to be used only in accordance with the terms of this Privacy Policy;
  • to enforce the terms and conditions for use and access of the Website;
  • when required to do so by law; and
  • to third parties for marketing and promotional purposes and research and analysis in an aggregated form only, with information about other Users.

2. Our use of cookies and other information gathering technologies

2.1. 'Cookies' are small data files sent by a web server to a web browser in order to enable the server to collect information back from the browser. HVCA uses 'cookies' to track Users' sessions on the Website thus enabling HVCA to customise the home page of the Website and to identify returning Users.

2.2. You can delete cookies from your hard drive at any time. You may also be able to set your browser to disable 'cookies'. However, you should be aware that, if you disable 'cookies', this may limit your ability to enjoy the full functionality of the Website.

2.3. We may log and use your Internet Protocol address. We may use this information in conjunction with your personally identifiable information in order to improve our profile of you so that we can provide you with a better and more personal service.

3. How we protect your information

3.1. The internet is not a secure medium. However we have put in place various security procedures as set out in this Privacy Policy.

3.2. We operate and protect our systems with the use of, but not limited to, firewalls, limited access to information, use of passwords and encryption and such other technologies that may assist HVCA with the security, protection and privacy of the information we hold.

3.3. We also keep your information confidential. The internal procedures of HVCA cover the storage, access and disclosure of your information.

4. Updating your details

If you would like us to remove your information from our database or if you no longer wish to receive information about our products and services, you may notify us by the following email:  contact@hvca.org.uk. 

5. Your consent

5.1. By using the Website, you consent to the collection and use of your personal data, i.e. your information in the manner and for the purposes described in this Privacy Policy. For our part, we will abide by the terms of this Policy. If we change our privacy policy we will post the changes on this page and may place notices on other pages of the website, so that you may be aware of the information we collect and how we use it at all times. Continued use of the Website will signify that you agree to any such changes. You can decide whether or not you wish to continue to provide the same or additional data to us on the revised terms. If so, your original data will be held by us under the Privacy Policy applicable at the time when the data was received by us, unless that data is subsequently refreshed or replaced by you (in which case we shall hold the data on the terms of the Privacy Policy applicable at the time of receipt of the refreshed, repeated or replaced data).

5.2. The HVCA website has a full P3P Policy in place which you can read by following the link below. The Platform for Privacy Preferences Project, known as P3P, was developed by the World Wide Web Consortium to provide an industry standard, simple and automated way for users to gain more control over the use of personal information on websites they visit. P3P-enabled websites such as this one make this information available in a standard, machine-readable format. If you have a P3P enabled browser, it can "read" this snapshot automatically, compare it to your own set of privacy preferences, and inform you of any mis-match. Read our P3P Policy now

6. Disclaimer

The material on this website is for general information only. Whilst the HVCA endeavours to ensure the accuracy and completeness of the contents of this website, it accepts no responsibility in respect of loss or damage occasioned as a result of reliance placed upon any part of its contents

7. Complaints

7.1. If you have a query or complaint about this privacy policy or about the website, you can contact us by email, phone or post

Heating and Ventilating Contractors' Association
Esca House
34 Palace Court
London
London W2 4JG
UK

Email: contact@hvca.org.uk

Tel: 020 7727 9266