HVCA website privacy policy

About us

This Privacy Policy governs the website of the Heating and Ventilating Contractors' Association, otherwise known as HVCA. Our homepage on the Web is located at http://www.hvca.org.uk. The full text of our Privacy Policy is shown below. We invite you to contact us if you have questions about this policy. You may contact us by mail at the following address:

Heating and Ventilating Contractors' Association
Esca House
34 Palace Court London
London
W2 4JG
UK

Email: contact@hvca.org.uk.
Tel: 020 7727 9266.

Dispute Resolution and Privacy Seals

We have the following privacy seals and/or dispute resolution mechanisms. If you think we have not followed our privacy policy in some way, they can help you resolve your concern.

Disputes: HVCA will try to resolve all disputes arising from the use of the site, contents, facilities and/or links. Complaints should be made in writing to our correspondance address.

Additional Information

This policy is valid for 1 day from the time that it is loaded by a client.

Data Collection

P3P policies declare the data they collect in groups (also referred to as "statements"). This policy contains 6 data groups. The data practices of each group will be explained separately.

Group "Access log information"

We collect the following information:

Click-stream data

This data will be used for the following purposes:

Completion and support of the current activity.
Website and system administration.
Anonymous user analysis.
Anonymous user profiling and decision-making.

This data will be used by ourselves and our agents. The data in this group has been marked as non-identifiable. This means that there is no reasonable way for the site to identify the individual person this data was collected from. The following explanation is provided for why this data is collected:

Our web server collects access logs containing this information.

Group "Cookies"

At the user's option, we will collect the following data:

HTTP cookies

This data will be used for the following purposes:

One-time tailoring. The user is allowed to opt-out of this usage.
User profiling and decision-making. The user is allowed to opt-out of this usage.

This data will be used by ourselves and our agents. The following explanation is provided for why this data is collected:

Cookies are used to track visitors to our site, so we can better understand what portions of our site best serve you. We also use cookies to allow our server to maintain information about the contents of your shopping cart.

Group "Online Store"

At the user's option, we will collect the following data:

Physical contact information
Online contact information
Purchase information

This data will be used for the following purposes:

Completion and support of the current activity.
User profiling and decision-making. The user is allowed to opt-out of this usage.

This data will be used by ourselves and our agents. The following explanation is provided for why this data is collected:

Information we collect in order to process your purchase from our online store.

Group "Site Membership"

At the user's option, we will collect the following data:

Online contact information
Unique identifiers

This data will be used for the following purposes:

Completion and support of the current activity.
Website and system administration. The user must opt-in to this usage.
User analysis. The user must opt-in to this usage.
User profiling and decision-making. The user must opt-in to this usage.

This data will be used by ourselves and our agents.

Group "Search"

At the user's option, we will collect the following data:

Search terms

This data will be used for the following purposes:

Completion and support of the current activity.
Website and system administration. The user is allowed to opt-out of this usage.
Research and development. The user is allowed to opt-out of this usage.
One-time tailoring. The user is allowed to opt-out of this usage.
Anonymous user analysis. The user is allowed to opt-out of this usage.

Anonymous search data is collected and collated to allow us to develop and maintain our search facilities.

Group "E - News"

At the user's option, we will collect the following data:

Online contact information

This data will be used for the following purposes:

Completion and support of the current activity.
Website and system administration. The user is allowed to opt-out of this usage.
Research and development. The user is allowed to opt-out of this usage.
Contacting visitors for marketing of services or products. The user is allowed to opt-out of this usage.
Telemarketing. The user is allowed to opt-out of this usage.

This data will be used by ourselves and our agents.

Cookies

Cookies is a technology which can be used to tailor usage of a website. A cookie is a parcel of data that a website can send to your browser, which may then store it on your computer system. You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. Our website makes use of cookies. Cookies are used for the following purposes:

User targeting
Individual-based decision-making

Compact Policy Summary

The compact policy which corresponds to this policy is:

CP="NON DSP COR CURa ADMa DEVo TAIo PSAa PSDa IVAi IVDo CONo TELo OUR NOR BUS IND PHY ONL UNI PUR COM NAV INT CNT PRE OTC TST"

The following table explains the meaning of each field in the compact policy:

Field	Meaning
`CP=`	This is the compact policy header; it indicates that what follows is a P3P compact policy.
`NON`	No access is available to collected information.
`DSP`	The policy contains at least one dispute-resolution mechanism.
`COR`	Violations of this policy will be corrected.
`CURa`	The data is used for completion of the current activity.
`ADMa`	The data is used for site administration.
`DEVo`	The data is used for research and development, unless the user chooses otherwise.
`TAIo`	The data is used for tailoring the site, unless the user chooses otherwise.
`PSAa`	The data is used for pseudononymous analysis.
`PSDa`	The data is used for pseudononymous decision-making.
`IVAi`	The data is used for analysis, including knowledge of the visitor's identity, if the user selects it.
`IVDo`	The data is used for decision-making, including knowledge of the visitor's identity, unless the user chooses otherwise.
`CONo`	The data is used for contacting the user, unless the user chooses otherwise.
`TELo`	The data is used for telemarketing, unless the user chooses otherwise.
`OUR`	The data is given to ourselves and our agents.
`NOR`	The data is not kept beyond the current transaction.
`BUS`	Our business practices specify how long the data will be kept.
`IND`	The data will be kept indefinitely.
`PHY`	Physical contact information is collected.
`ONL`	Online contact information is collected.
`UNI`	Unique identifiers are collected.
`PUR`	Purchase information is collected.
`COM`	Computer information is collected.
`NAV`	Navigation and clickstream data is collected.
`INT`	Interactive data is collected.
`CNT`	Content data is collected.
`PRE`	Preference information is collected.
`OTC`	Other types of information are collected.
`TST`	Policy is for test purposes only.

The compact policy is sent by the Web server along with the cookies it describes. For more information, see the P3P deployment guide at http://www.w3.org/TR/p3pdeployment.

Policy Evaluation

Microsoft Internet Explorer 6 (IE) will evaluate this policy's compact policy whenever it is used with a cookie. The actions IE will take depend on what privacy level the user has selected in their browser (Low, Medium, Medium High, or High; the default is Medium. In addition, IE will examine whether the cookie's policy is considered satisfactory or unsatisfactory, whether the cookie is a session cookie or a persistent cookie, and whether the cookie is used in a first-party or third-party context. This section will attempt to evaluate this policy's compact policy against Microsoft's stated behavior for IE6. Note: this evaluation is currently experimental and should not be considered a substitute for testing with a real Web browser. Unsatisfactory policy: this compact policy is considered unsatisfactory according to the rules defined by Internet Explorer 6. The behavior of Internet Explorer 6 regarding cookies set under this compact policy is as follows:

	First-party usage	Third-party usage
Persistent Cookies	Low: Policy satisfactory at this level; cookies will be accepted. Medium: Policy satisfactory at this level; cookies will be accepted. Medium High: Policy satisfactory at this level; cookies will be accepted. High: Since opt-in is not required, the cookie will be blocked.	Low: Policy satisfactory at this level; cookies will be accepted. Medium: Policy satisfactory at this level; cookies will be accepted. Medium High: Since opt-in is not required, the cookie will be blocked. High: Since opt-in is not required, the cookie will be blocked.
Session Cookies	Low: Policy satisfactory at this level; cookies will be accepted. Medium: Policy satisfactory at this level; cookies will be accepted. Medium High: Policy satisfactory at this level; cookies will be accepted. High: Since opt-in is not required, the cookie will be blocked.	Low: Policy satisfactory at this level; cookies will be accepted. Medium: Policy satisfactory at this level; cookies will be accepted. Medium High: Since opt-in is not required, the cookie will be blocked. High: Since opt-in is not required, the cookie will be blocked.

A policy which is considered unsatisfactory by Internet Explorer 6 contains certain categories of data which are used or shared in a particular manner. This policy is placed in the unsatisfactory category, because the following categories of data are associated with this policy's cookies:

Physical contact information is collected.
Online contact information is collected.

In addition, the data is used in the following manner, marking the policy as unsatisfactory:

The data is used for contacting the user, unless the user chooses otherwise.
The data is used for decision-making, including knowledge of the visitor's identity, unless the user chooses otherwise.
The data is used for telemarketing, unless the user chooses otherwise.
The data is used for analysis, including knowledge of the visitor's identity, if the user selects it.

Note that allowing an opt-out will make this policy acceptable under the Low and Medium settings, and under Medium High for first-party cookie usage. At the High setting, and at the Medium High setting for third-party cookies, all of these data uses must be opt-in for the policy to be considered satisfactory.